Maegan Kemp
Experience Design & Research
October 2022 - Current
Rocket Central, Mortgage, Loans, Origination
Principal Product Design
Led design for loan-holders. Assisted in sitewide redesign.
Lead Product Design
Led design for several projects across the Rocket ecosystem including client platform dashboard, mortgage payment, and loans origination.
Projects Highlighted
Rocket Mortgage Payments
An improved experience to decrease client complaints.
Senior Experience Design
Designer for two tactful business pivots, working closely with product, business intelligence, and development. Facilitated cross-functional conversations to make key decisions such as business strategy, KPI targets, and team resource planning.
Projects Highlighted
CVS integration into GoodRx
The first introduction to booking in person services using GoodRx
June 2021 - September 2022
GooDRx
for Providers
JANuary 2020 - March 2021
PADI Professional Association of Diving Instructors
Sr. UX Designer
While working closely with product management, developers, and analytics, I created experiences that met business and stakeholder needs while solving user problems to create and enhance worldwide diving experiences.
Projects Highlighted
Navigation Architecture & Design
This project was much more than a redesign of the website’s navigation - findability needed much improvement.
Product Detail Page for eCommerce
The creation of new product detail pages grounded with customer purchasing confidence.
Dive nearby
A COVID-19 solution, this project focused on helping divers find nearby dive spots.
July 2018 - December 2019
Capital One
Auto Finance
Senior Experience Designer
Defined product strategy alongside product, engineering, and data partners to increase sales and improve client relations.
Projects Highlighted
New Product Strategy (password protected)
Our sales team planned their day on the road. We knew it could be better but needed to find out how to get there.
Identifying Product Customers
A product for every single person? No way. These personas were built to help solidify our team strategy.
AUGUST 2016 - JULY 2018
SiriusXM
Connected Vehicles
UX/UI Designer
I led design and research for our internal innovation team and Nissan account, providing entertainment and safety services within vehicles.
I also led end-to-end research for the design & product teams.
Projects Highlighted
In Vehicle eCommerce
Utilizing existing technology, we created a product to help commuters make purchases in their car.
Nissan's Web Portal
Start your car, set parental controls, and other vehicle needs from the web browser.
Ideation - Infiniti's Mobile App
All the tools in the online portal - in a native app (iOS & Android).
EDUCATION
University of Michigan
BA in Informatics
My courses were focused in design, research, statistics, and web development.